Farhetna Help Center
Troubleshooting and support
Resolve common sign-in, link, import and preview problems.
A page looks outdated
Save changes, then refresh the page or reopen Preview. If the issue persists, try a private window and note the device, browser and language.
An invitation link is unavailable
Ask the host to confirm that the invitation is published and the guest record remains active. Use the complete private link; preview links require owner or admin access.
Import or save failed
Read the error message. Check guest-file headers, phone country codes and plan limits, then correct the data. Do not create a replacement invitation or account to bypass the issue.
Send a useful support report
Use Contact us with the problem, steps, device, browser, approximate time and a screenshot with guest details hidden. Do not send passwords, login codes or phone lists.